Although a picture in JPG format via email can show a great deal, the quality of digital imaging is still not perfect. Color also varies on different monitors and graphic cards. We just hope that this service will reduce some, if not all, possible misunderstandings and make your web order experience easier and happier. Please be aware that virtually all of our bali silver and Hill Tribe products are hand made and there will be variances from item to item. Our photos are representative of the entire supply of an item but the one you receive may not be exactly as pictured. We apologize if you are disappointed; we will be happy to exchange or refund at your request.