Gemshow-Online Jewelry Supply prides itself on customer service. To us the transaction is not over when you have purchased some Swarovski crystal beads from us or decided on some nice Bali beads. It doesn't matter what of the many other products you chose that range from sterling silver alphabet beads to manufactured sterling silver beads or sterling silver findings, we want you to be happy with your purchase and the level of service you receive.

We source our beads and crystals from many corners of the globe, from Bali to India, Turkey to Italy, Germany to China and of course Austria for our Swarovski crystal beads with a mind to get the best quality for the best price.

If you ever have a problem with a purchase we will make it right. Have some Swarovski crystal beads that are not the color you wanted, we will happily exchange or refund them, just don't like the style of some Bali beads we sent you, we will be happy to have it returned and credit you back. See the 'Contact Info' link above on how to contact us(including email and our toll free number that is staffed Mon-Fri 8:00am-4:00PM PST except on holidays). No RMA required!

Our Swarovski Crystal beads remain very popular, but if you need to be very careful on costs, consider trying our new line of Quality Crystal beads or our Chinese crystal beads. While not the quality or consistency of genuine Swarovski crystal beads, Quality Crystal beads or Chinese crystal beads are remarkably nice for the price. As a consumer alert to our customers, please be aware that some perfectly honest suppliers have in recent months been duped into selling what they thought were Genuine Swarovski Crystal beads, but were in fact cheaper imitations. Swarovski is addressing this issue through repackaging efforts and education. We encourage all our customers to bring any concerns you have to our attention about our products. Our Swarovski crystal beads are indeed Genuine Swarovski crystal. While it is unlikely that anyone would confuse our Chinese Crystal Beads with a Swarovski Crystal Bead many of our new Quality Crystal Beads could be easily mistaken for genuine Swarovski Crystal Beads.

FAST shipping!!! We normal ship orders received sunday thru thursday within 24 hours, excepting holidays. Even a friday order we receive before noon(PST) will normally ship that day. Late friday and saturday orders get processed on Sun and ship first thing Monday morning.